Privacy Policy
This Privacy Policy explains what information NeoDoc collects, how it is used, and the measures taken to protect personal information when visitors use our website or practitioners subscribe to NeoDoc services.
NeoDoc provides digital presence services for healthcare professionals. NeoDoc does not provide healthcare services and does not collect, access, process or store patient medical information.
1. Introduction
NeoDoc ("NeoDoc", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when using our website or subscribing to NeoDoc services.
NeoDoc provides managed digital presence solutions for healthcare professionals, including professional websites, domain registration, business email, secure hosting and related digital services.
NeoDoc is not a healthcare provider and does not provide medical services.
2. Information We Collect
Depending on the services you request, NeoDoc may collect information including:
- Your full name
- Professional title
- Practice or business name
- Contact telephone number
- Email address
- Practice address
- Website preferences
- Professional biography
- Qualifications and professional information supplied by you
- Practice hours
- Services offered
- Logos, photographs and branding material
- Information submitted through our registration or contact forms
- Technical information such as browser type, IP address and website usage analytics
We only collect information reasonably required to provide our services.
3. Information We Do Not Collect
NeoDoc does not collect, process, access or store:
- Patient medical records
- Clinical records
- Medical histories
- Consultation notes
- Diagnostic information
- Prescription information
- Patient billing information
- Any other confidential patient healthcare information
NeoDoc does not require access to patient information in order to provide its services.
Where a practitioner's website links to an external booking system, practice management platform or patient portal, those systems operate independently of NeoDoc and are governed by their own privacy policies.
NeoDoc does not access or manage information entered into those systems.
4. Practitioner Information
Practitioner information published on NeoDoc websites or the NeoDoc Practitioner Platform is supplied directly by the practitioner.
NeoDoc relies on practitioners to provide information that is complete, accurate and lawful.
Unless expressly stated otherwise, NeoDoc does not:
- Verify practitioner qualifications
- Validate registrations or licences
- Confirm professional memberships
- Investigate practitioner credentials
- Perform regulatory or statutory verification checks
Practitioners remain solely responsible for ensuring that all published information relating to their practice is accurate, current and compliant with applicable laws and professional requirements.
5. How We Use Your Information
NeoDoc uses personal information to:
- Provide and manage NeoDoc services
- Register and manage domain names
- Create and manage professional email accounts
- Build and maintain practitioner websites
- Provide secure website hosting
- Communicate regarding your subscription
- Provide customer support
- Improve our services
- Comply with applicable legal obligations
We do not use your information for purposes unrelated to the services you request.
6. Cookies and Analytics
NeoDoc uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Improve website performance
- Enhance the overall user experience
You may disable cookies through your browser settings, although some website features may no longer function correctly.
7. Sharing Information
NeoDoc respects your privacy.
We do not sell, rent or trade your personal information.
Information may only be shared where reasonably necessary with trusted third-party service providers involved in delivering NeoDoc services, including:
- Domain registrars
- Website hosting providers
- Email service providers
- Payment service providers
- Website analytics providers
These providers receive only the information necessary to perform their services and are expected to protect your information appropriately.
8. Data Security
NeoDoc implements reasonable administrative, organisational and technical safeguards designed to protect personal information against unauthorised access, alteration, disclosure, destruction or accidental loss.
Although reasonable precautions are taken, no online platform can guarantee absolute security. Users acknowledge that information transmitted over the internet carries inherent risks.
9. Information Retention
NeoDoc retains personal information only for as long as reasonably necessary to:
- Provide contracted services
- Maintain business records
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
Information that is no longer required will be securely deleted or anonymised where reasonably practicable.
10. Your Rights
Subject to applicable legislation, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Request deletion of information where legally permissible
- Object to certain processing activities
- Withdraw consent where processing is based on consent
Requests may be submitted using the contact details provided below.
11. POPIA Compliance
NeoDoc processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
Where required, NeoDoc will obtain consent before processing personal information and will process such information only for lawful, reasonable and necessary purposes.
12. Third-Party Services
NeoDoc websites may contain links to third-party websites, booking systems or external services.
NeoDoc does not control these third-party platforms and accepts no responsibility for their privacy practices, security or content.
Users are encouraged to review the privacy policies of any third-party services they choose to use.
13. Changes to this Privacy Policy
NeoDoc may amend this Privacy Policy from time to time to reflect changes in legislation, technology or our services.
The latest version will always be published on the NeoDoc website together with the effective date.
Continued use of NeoDoc services following publication of an updated Privacy Policy constitutes acceptance of the revised policy.
14. Contact NeoDoc
If you have any questions regarding this Privacy Policy or how NeoDoc processes personal information, please contact us: